Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Agency Zen Belg website and services. By accessing our website or engaging our services, you agree to these Terms.

2. Company Information

3. Services

Agency Zen Belg provides the following services:

• Peppol e-invoicing implementation and consulting
• European Accessibility Act (EAA) compliance audits and remediation
• Programmatic SEO and local search optimization
• Digital compliance audits

Specific service terms, deliverables, and pricing are outlined in individual service agreements.

4. Client Obligations

When engaging our services, you agree to:

• Provide accurate and complete information
• Grant necessary access to systems and personnel
• Make timely payments as agreed
• Respond to requests for information within reasonable timeframes
• Review and approve deliverables in a timely manner

5. Payment Terms

• Invoices are due within 30 days of issue unless otherwise agreed
• All prices are quoted in EUR and exclude BTW/VAT unless stated
• Late payments incur interest at the Belgian legal rate
• We reserve the right to suspend services for overdue accounts

6. Intellectual Property

Upon full payment, clients receive ownership of custom deliverables created specifically for them. We retain ownership of our methodologies, tools, and pre-existing materials.

Content on this website, including text, graphics, and logos, is owned by Agency Zen Belg and protected by copyright.

7. Confidentiality

We treat client information as confidential. We will not disclose your business information to third parties without consent, except as required by law or necessary to provide our services.

8. Warranty and Liability

8.1 Our Commitment

We will perform services with professional skill and care. We strive for compliance success but cannot guarantee specific business outcomes.

8.2 Limitation of Liability

Our liability is limited to the fees paid for the specific service in question. We are not liable for indirect, consequential, or incidental damages.

8.3 Regulatory Disclaimers

While we assist with compliance, clients remain responsible for their own regulatory obligations. We provide guidance, not legal advice.

9. Tax Deduction Information

Information about the 20% Belgian investment deduction is provided for general guidance. Eligibility depends on individual circumstances. Consult a tax advisor for specific advice.

10. Website Use

When using our website, you agree not to:

• Interfere with the website's operation
• Attempt unauthorized access
• Use automated systems to scrape content
• Transmit malicious code

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content or practices.

12. Termination

Either party may terminate service agreements with 30 days written notice. Fees for work completed are non-refundable.

13. Governing Law

These Terms are governed by Belgian law. Disputes will be resolved in the courts of Brussels.

14. Changes to Terms

We may modify these Terms at any time. Continued use of our services constitutes acceptance of updated Terms.

15. Contact

For questions about these Terms, contact us at info@agencyzen.be.