Privacy Policy

1. Introduction

Agency Zen Belg ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website agencyzen.be.

We comply with the General Data Protection Regulation (GDPR) and Belgian data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

3. Information We Collect

3.1 Information You Provide

• Contact form submissions (name, email, company, message)
• Newsletter subscriptions
• Business inquiry details

3.2 Automatically Collected Information

• IP address (anonymized)
• Browser type and version
• Pages visited and time spent
• Referring website

4. Legal Basis for Processing

We process your personal data based on:

• Consent: When you explicitly agree (e.g., newsletter signup)
• Legitimate Interest: For business communications and service improvement
• Contractual Necessity: When required to provide our services

5. How We Use Your Information

• To respond to your inquiries
• To provide compliance services you request
• To send relevant updates about regulatory deadlines
• To improve our website and services
• To comply with legal obligations

6. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers (hosting, email, analytics) under data processing agreements
• Legal authorities when required by law

7. Cookies

We use cookies for:

• Essential cookies: Required for website functionality
• Analytics cookies: To understand website usage (Google Analytics, anonymized)

You can control cookies through your browser settings.

8. Your Rights (GDPR)

As a data subject, you have the right to:

• Access: Request a copy of your data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interest

To exercise these rights, contact us at privacy@agencyzen.be.

9. Data Retention

We retain personal data for:

• Contact form data: 2 years after last interaction
• Client data: 7 years (legal requirement)
• Analytics data: 26 months (anonymized)

10. Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security assessments.

11. International Transfers

Your data may be processed outside the EEA by our service providers. We ensure adequate protection through EU-approved Standard Contractual Clauses.

12. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date.

13. Contact & Complaints

For privacy-related questions or complaints, contact us at privacy@agencyzen.be.

You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit): www.dataprotectionauthority.be